Which devices and browsers can I use to access the OTPLink portal?

To protect the confidentiality of information submitted to the Office of the Prosecutor, the OTPLink portal only accepts connections from devices and browsers that support modern encryption standards. If your device or browser does not meet these standards, you will not be able to connect to the portal.

Unsupported devices and browsers

The following combinations are not supported:

• iOS 8.4 or earlier, using Safari
• Mac OS X 10.10 (Yosemite) or earlier, using Safari
• Windows Phone 8.1 or earlier, using Internet Explorer 11
• Windows 8.1 or earlier, using Internet Explorer 11

Other outdated systems and browsers that lack modern encryption support may also be unable to connect.

What you can do

If you are using one of the above, you can restore access by doing any of the following:

• Update your operating system to the latest available version for your device.
• Switch to an up-to-date browser, such as the current version of Chrome, Firefox, or Microsoft Edge.
• Use a newer device if your current one can no longer be updated.

Still unable to connect?

Make sure both your operating system and browser are fully updated, clear your browser’s cache and cookies, and try again — or attempt access from a different device or network. Persistent problems may indicate that a firewall, VPN, or network policy is blocking the connection.